Return and Refund Policy
At MessageTV Store, we are committed to providing high-quality Islamic products and excellent customer service. If you're not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy for more details.
1. Return Policy
We accept returns on most items purchased from MessageTV Store within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items, such as personalized products, opened USBs, or intimate items like hijabs (if the seal is broken), cannot be returned for hygiene and safety reasons.
2. Refund Policy
If your return is accepted, we will initiate a refund to your original method of payment. Refunds will be processed within 7-10 business days from the date we receive your returned item. Please note:
- Shipping fees are non-refundable.
- Sale items or promotional purchases may not be eligible for a full refund.
- For defective or damaged items, MessageTV Store will cover the return shipping costs.
3. Exchange Policy
We offer exchanges for defective or damaged items within 14 days of purchase. To process an exchange, please contact us at info@messagetv.store or via our customer service.
4. How to Return an Item
To return an item, follow these simple steps:
Contact Us: Email us at info@messagetv.store to initiate the return process.
- Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
- Ship the Item: We will send you instructions on how to return the product. You are responsible for return shipping unless the item is defective or damaged.
5. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:
- Opened or used USB drives.
- Intimate products such as hijabs once the package is opened.
- Personalized or customized items.
6. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at info@messagetv.store with a description of the issue and photos of the damage. We will arrange for a return, replacement, or refund at no additional cost to you.
7. Late or Missing Refunds
If you have not received your refund after the processing time, please check with your bank or credit card company. If the refund is still not received, contact us at info@messagetv.store
8. Contact Us
For any further inquiries or if you need assistance with a return, please reach out to us at:
- Email: info@messagetv.store
- Phone: +92 313 6283360
- Address: 55-B Revenue Housing Society, Near UMT University, Johar Town, Lahore, Pakistan
