Shipping policy
At MessageTV Store, we are committed to providing a smooth and reliable shopping experience. Our goal is to ensure that your order reaches you safely and in a timely manner. Please read our Shipping Policy for all the details about how we handle shipping, delivery times, and shipping fees.
1. Order Processing
Once you place an order on MessageTV Store, we will begin processing it immediately. Orders are typically processed within 1–2 business days. However, during high-demand periods (e.g., holidays, sales events), processing times may vary.
2. Shipping Methods and Delivery Times
We offer the following shipping methods to ensure timely delivery of your order:
- Standard Shipping: Delivery typically takes 5–7 business days depending on the destination.
Shipping times may vary based on your location, but we always strive to deliver your order as quickly as possible.
3. Shipping Fees
Shipping fees are calculated based on the weight of your order and the destination address. You will be able to view the exact shipping cost during checkout before confirming your purchase.
International shipping rates vary depending on the country and region. We will provide an estimate of shipping costs at checkout.
4. International Shipping
We offer international shipping to select countries. Please note that international shipping may take longer, typically between 10–15 business days, and additional customs duties or taxes may apply depending on your country’s regulations.
For international shipments, you are responsible for any customs or import duties that may arise.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your shipment. You can track your order through the carrier’s website.
If you have any trouble tracking your order, please contact us at info@messagetv.store and we’ll assist you.
6. Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses. We also restrict shipments to certain remote areas in select countries. If we cannot fulfill your order due to shipping restrictions, we will notify you and offer a refund.
7. Damaged or Lost Items
While we take all necessary steps to ensure your package arrives safely, sometimes items can be damaged or lost in transit. If your order is damaged or lost, please contact us within 7 days of receiving your shipment.
We will assist you in resolving the issue by issuing a replacement or refund.
8. Address Accuracy
Please ensure that you enter your shipping address correctly. We cannot be responsible for delays or lost packages due to incorrect addresses provided by the customer.
9. Order Changes and Cancellations
Once an order has been processed or shipped, we cannot change or cancel it. If you need to modify an order before it ships, please contact us as soon as possible, and we will do our best to accommodate your request.
10. Contact Us
If you have any questions or concerns about our shipping process or need assistance with your order, please reach out to us at:
- Email: info@messagetv.store
- Phone: +92 313 6283360
- Address: 55-B Revenue Housing Society, Near UMT University, Johar Town, Lahore, Pakistan
